WELCOME TO HAWK-EYE
"De-risk your Riverbed SteelHead investment, and maximize your ROI"
STEEL-EYE | STEEL-EYE PRO
"Take your SteelHead estate to new levels of performance"
HAVE A HEALTH CHECK
"Is like having RCSP's examine every Steelhead in your estate twenty four hours a day seven days a week and three hundred and sixty five days of the year"
RIVERBED PERFORMANCE MONITORING
"Hawk-Eye is a Riverbed Technology Alliance Gold Partner"
STEEL-EYE
HEALTH ASSESSMENT
PPSM

Welcome to Hawk-Eye

Hawk-Eye is the author of the Steel-Eye Cloud Service – a Managed Service Platform for Riverbed Partners, used to deliver the most comprehensive Riverbed Performance & Availability Monitoring capabilities.

Through highly automated and cutting edge technology  we enable our Riverbed Partners to generate more value from data, reduce cost on existing IT assets and IT operations leading the way to enhanced embedded services and full leverage of Riverbeds Performance Partner Program

HAWK-EYE

Steel-Eye products and Hawk-Eye complimentary services are used by Riverbed ® Channel Partners, Service Providers and Systems Integrators to build enhanced support and outsourced service offers for organisations that already use or plan to deploy SteelHeads within their IT infrastructure.

The Steel-Eye Monitoring Service provides:

  • A fully automated monitoring and data collection capability 24x7x365
  • In-depth reporting and trending of data used to ensure optimum performance within today’s dynamic IT environment with two levels of reporting features available from Steel-Eye Basic or Steel-Eye Pro
  • Enhanced and automated alerting 24x7x365 with built in data capture and remedial advice to reduce triage times and support improved SLA’s

Additionally Steel-Eye can be deployed to deliver short term (30 day) assessments that support pre and post-sale activity, trouble shooting and detailed information in support of the business case when upgrades are planned.

Riverbed recognizes this platform “as a proven service that continues to be a comprehensive and robust solution for automated Riverbed SteelHead performance monitoring, alerting and reporting”.

Hawk-Eye is a Riverbed Technology Alliance Partner, and has achieved the Gold level of membership. Hawk-Eye has joined the Riverbed-Ready Technology Alliance Program to create joint solutions that deploy quickly, work together seamlessly, and accelerate your critical applications and business services

Hawk Eye

The Steel-Eye software products and complimentary services are used by our partners to ensure optimum performance for customers that now rely on Riverbed’s innovative WAN acceleration solutions to support their business.

Performance

Consistently evaluating performance, pro-actively addressing issues, deploying new licences, updating/changing configurations and making informed decisions on the business critical applications being accelerated have now become a necessity within this part of the IT infrastructure. Our partners need to ensure that optimum performance and the best possible ROI from the investment made in the Steelhead platform is maintained for their customers.

Managed Alerting

The Steel-Eye SaaS delivers a 24 x 7 x 365 automated monitoring of your Steelhead Estate. Service affecting problems are notified in near ‘real time’, together with mediation advice and all the information necessary to open a TAC case (system dumps, IP address info etc). A truly ‘pro-active’ service means enhanced SLA’s, a more cost effective solution and an improved user experience are key deliverables from this advanced platform.

Consulting

Hawk-Eye offers it’s partners a complete suite of complimentary Professional Services, from a single day consultancy to the full management of complex environments. Typically this will include services such as; design, deployment, Project Management, configuration changes, updates, performance management, business advice & consultancy. This means our partners can draw on our expertise and experience to deliver cost effective comprehensive solutions, ensuring successful projects that meet the customer’s ROI objectives.

Latest News

Riverbed Proactive & Predictive Support Module (PPSM™) for Riverbed SteelHead and SteelFusion

Imagine if you could help customers to fully utilize their Riverbed investment. Provide an unmatched global support experience that will exceed their expectations. All while saving cost in Help Desk through automated trouble shooting and recommendations.

Read more

Hawk-Eye is a Riverbed Technology Alliance Partner, and has achieved the Gold level of membership.