Welcome to Hawk-Eye
Hawk-Eye is the author of the Steel-Eye Cloud Service – a Managed Service Platform for Riverbed Partners, used to deliver the most comprehensive Riverbed Performance & Availability Monitoring capabilities.
Through highly automated and cutting edge technology we enable our Riverbed Partners to generate more value from data, reduce cost on existing IT assets and IT operations leading the way to enhanced embedded services and full leverage of Riverbeds Performance Partner Program
Steel-Eye products and Hawk-Eye complimentary services are used by Riverbed ® Channel Partners, Service Providers and Systems Integrators to build enhanced support and outsourced service offers for organisations that already use or plan to deploy SteelHeads within their IT infrastructure.
The Steel-Eye Monitoring Service provides:
- A fully automated monitoring and data collection capability 24x7x365
- In-depth reporting and trending of data used to ensure optimum performance within today’s dynamic IT environment with two levels of reporting features available from Steel-Eye Basic or Steel-Eye Pro
- Enhanced and automated alerting 24x7x365 with built in data capture and remedial advice to reduce triage times and support improved SLA’s
Additionally Steel-Eye can be deployed to deliver short term (30 day) assessments that support pre and post-sale activity, trouble shooting and detailed information in support of the business case when upgrades are planned.
Riverbed recognizes this platform “as a proven service that continues to be a comprehensive and robust solution for automated Riverbed SteelHead performance monitoring, alerting and reporting”.
Hawk-Eye is a Riverbed Technology Alliance Partner, and has achieved the Gold level of membership. Hawk-Eye has joined the Riverbed-Ready Technology Alliance Program to create joint solutions that deploy quickly, work together seamlessly, and accelerate your critical applications and business services
Riverbed Proactive & Predictive Support Module (PPSM™) for Riverbed SteelHead and SteelFusion
Imagine if you could help customers to fully utilize their Riverbed investment. Provide an unmatched global support experience that will exceed their expectations. All while saving cost in Help Desk through automated trouble shooting and recommendations.